Frequently Asked Questions

Toy Subscription Policies and FAQ

These Toy Subscription Policies and FAQ are part of Tiny Earth Toys Terms of Service. If you subscribe to one of our toy rentals or purchase toys from us, these policies form a part of the contract between you and us. Please review these policies carefully. If you do not agree with these policies, you must not purchase any toys or toy subscriptions from us.

 

1. What is included in a toy rental?

 

Each shipment comes with a selection of educational wooden toys that are curated by experts in sustainability and early childhood education. The number and types of toys included in each shipment will vary depending on the subscription level you sign up for. Our current subscription levels and pricing are described here. Shipments will also include an Educational Play Guide written by veteran Montessori instructor and Simplicity Parenting coach Olynda Smith to introduce and facilitate play and learning (see an introduction to our learning guides here), a return label, packaging fill and pre-cut tape to box and exchange your kit when ready.

 

2. How much does a subscription cost?

 

Our current subscription level and are pricing are described here. When you order a subscription you agree you will pay us the fees and charges described at the time of “check out.”

 

3. Do toy subscriptions automatically renew? Can I cancel at any time?

 

Yes and yes. For toy rental subscriptions, the monthly subscription fee will be charged automatically to your payment method each month, continuously, until you cancel. You may cancel at any time by logging in to your account online and adjusting your account settings or by e-mailing us at hello@tinyearth.co with your request to cancel.

 

Cancelling your subscription will stop any future recurring monthly charges, but this will not result in a refund of any previously-paid fees or charges. No refunds are provided for fees or charges already paid. If you cancel, your subscription to the toy kit(s) you selected will continue until the end of the last monthly period for which you have paid, after which you must return your toys to us. See Question #20 below for details on returning your toys after cancellation.

 

4. How are the toys cleaned?

 

All toys are handled by professionals who clean each toy using a leading brand of disinfectant with no toxic chemicals and on the EPA’s list of disinfectants for use against SARS-CoV-2, the cause of COVID-19 (among other types of germs). Toys are then carefully repackaged and shipped, where they spend between 3 - 5 days in transit. Our cleaning policy is outlined here.

 

5. How do I make payments to you? What are the payment terms?

 

All fees and charges are due immediately when incurred. To make payment, you will be asked to provide at least one valid credit card, debit card or other method of payment (your “payment method”). Payment will be made for any Fees by charging the payment method you provided. You are responsible for providing accurate payment information and keeping this information current and up-to-date. By providing any payment information to us, you represent and warrant to us that you are authorized to use the payment method provided for payment of all fees and charges under this Agreement. It is your responsibility to ensure your payment method has sufficient funds. We are not responsible for bank or credit card fees associated with an overdraft on the applicable payment method.

 

If at any time your payment is out of date or is unable to be used by us to charge our fees or other charges to you, we will in good faith attempt to notify you by e-mail to the e-mail address we have on file for your account. Failure to provide up-to-date and accurate Payment Account information may result in suspension or termination of your subscription and account (in addition to any other rights we may have).

 

6. Do you offer any promotional pricing or discounts?

 

In some cases, yes. Your toy rental subscription may start with a free trial offer or other discount. These promotions apply only for the period and as specified at “check out.” We reserve the right, in our sole discretion, to determine your eligibility for promotions and will notify offenders of any perceived fraudulent activity, which may result in, but is not limited to, suspension or termination of your subscription and account (in addition to any other rights we may have).

 

7. Are your subscription fees and subscription packages subject to change?

 

Yes. The monthly subscription fees, toy availability and the mix of toys included at any particular subscription level are each subject to change with prior notice to you. In connection with our prior notice to you of any such subscription change, you will be given an opportunity to cancel your subscription before incurring any additional charges (including any additional charges at increased pricing rates). If you do not cancel before the next month’s payment is scheduled to be charged (when we have indicated the subscription change will take effect), the monthly subscription fee for the updated subscription package (including at the increased pricing rate, if applicable) will be charged automatically to your payment method in that month and in each month thereafter until you cancel.

 

8. How long can I keep a toy kit?

 

You may keep toys you are subscribed to for as long as you like. Our recommendation is to keep your toys for two months of play. This duration is suggested based on age-based skill development as well as ensuring interest and novelty are piqued with a rotation of quality items. Free exchanges are allowed every 2 months.

As an exception, we allow customers one early exchanges on your first set of toys received from us, in the event that the items in the shipment are not meeting your expectations. See the very next Question for information on exchanging your toys.

 

9. How do I exchange my toys for new toys when I am ready?

 

Just fill in this form when you’re ready! We will ship out your next set of toys after we receive your exchange request. You can keep your current toys until new ones arrives ensuring you have no downtime without toys. Please return your existing toys within seven days of receiving your new toys.

Each shipment comes with a prepaid return shipping label, pre-cut packaging tape and fill. We ask that you save the box and packaging materials your toys came in to reduce waste. Feel free to break the box down and store in a closet if space is tight or use another box that may be handy. If you have any trouble dropping off your box please email hello@tinyearth.co and we will assist you!

For more information, check out this guide on when and how to exchange your toys.

 

10. Who pays for shipping?

 

We do. This is built into the price of your subscription. See Question 20 for the only exception to this policy.

 

11. How long will it take to receive my toys after I order?

 

Shipping times vary based on destination but packages are generally received within 4-10 business days. Tracking information is emailed upon shipment to better plan for your arrival.

 

 

12. What if my child is in between the age range?

 

We encourage you to provide information at checkout about your child to help our team curate the best toys for your child. Please note that toys designated for children 36 months+ should not be given to children under the age of 3 as they may contain small parts only designated for children over the age of 3.

 

13. What if we want to keep toys—do you provide options to buy any toys?

 

We hope your children fall in love with each carefully selected toy and we expect there to be families who wish to keep toys. If your child has found an absolute favorite new item that they just can’t part with, you may fill in this form and after considering your request we may offer you a pro-rated price to purchase it.

 

14. What happens if I lose a toy, or a toy becomes damaged while I’m using it?

 

We of course expect each toy to be used and played with, and understand that light damage or other ordinary wear and tear may occur. We do ask you to take reasonable measures to retain all components of your toys, including the packaging materials, original toy packaging and all parts. But we get it, with young kids, life happens!

 

If a toy is partially lost when you return it to us (defined as a multi-piece toy with one or more pieces missing), you will not incur additional charges, we just ask that you try to find it and, if you find it, to ship it back to us by including the missing part in with the other toys when you next return a kit to us. Please contact us at hello@tinyearth.co if you have a missing part to return, so that we know it’s coming.

 

15. What happens if I lose or damage the box you sent me to exchange my toys?

 

Please find another suitable box to return the toys (whatever you have on hand works!).

 

16. What if I lose my return label?

 

No worries! Just e-mail us at hello@tinyearth.co and we will send you a replacement label that you can print on your own.

 

17. A toy arrived at my address already damaged or missing parts (e.g., not due to me or my use). What should I do?

 

We’re sorry for this inconvenience! Please send an e-mail to hello@tinyearth.co at your earliest convenience to let us know your items were damaged in transit or before. We will ship you a replacement toy(s) at no additional charge to you, please keep and return the damaged items using the return materials we provide in your replacement shipment.

 

18. What if my box or other packaging arrived at my address already damaged (e.g., not due to me or my use)?

 

We’re sorry your box or packaging was received with damage! As your exchange date approaches, we will ensure you have a box to return your toys. Please e-mail us at hello@tinyearth.co to let us know you need a new box.

 

19. What if I want to gift a membership or add a kit to my registry?

 

That’s fantastic! We have two options for gifting. You can either purchase gift membership found here or add the gift to your registry. If you are currently using Babylist as your registry, you can add any of our items to your registry through Babylist’s easy tool found here.

 

We are not affiliated with Babylist in any way, so your use of Babylist’s service will be subject to their own terms and conditions and privacy policy (which we encourage you to review carefully before using their service), and you understand and agree that we do not control and are not responsible or liable for any problems or issues you may have using Babylist’s service, and any issues with Babylist’s service should be addressed to their customer service department.

 

20. I cancelled my subscription. What do I need to do now?

 

We’re sorry to see you go, and hope you’ll consider re-subscribing soon.

 

You may keep your toys until the end of the last monthly period for which you have paid under your subscription, and you must return your toys to us (check your toys in to a FedEx facility for shipment back to us) no later than the last day of your subscription period. You must repackage the toys in their original packaging and the box you received your toys in, and bring the box to a FedEx location to be shipped to us.

 

You may also return your toys to us using another shipment method (other than FedEx) if you prefer, but if you use another carrier or method of shipment you will be required to pay for the cost of shipping as we do not at this time have accounts with any other providers.

 

21. What if I return my toys late after cancelling?

 

If your toys are not checked in to a FedEx facility by the last day of your subscription period, we reserve the right to charge (and you agree to pay) an additional fee of $10 per week, each week until the toys are checked in to a FedEx facility. If you do not check in your toys to a FedEx facility for return to us within 30 days after the last day of your subscription period, then we reserve the right to charge (and you agree to pay) the full retail price of each toy item.

 

22. What will happen if my payment method has expired or is declined?

 

If your subscription is due to renew and your payment method fails, we will attempt to notify you by e-mail to the e-mail address we have on file for your account. Unless we have otherwise agreed with you in writing, we reserve the right to cancel your subscription at the end of the current subscription period.

 

23. Do you offer a warranty on the toys?

 

No. While we strive to source Toys from reputable suppliers and include in our library of toys only Toys that we believe to be of high quality, we are not the manufacturer of these toys and therefore do not offer any warranty in regards to the Toys.

 

All Toys and any other products and services offered on or through our Website are provided “as is” without any warranty whatsoever (including, without limitation, any warranty of merchantability, fitness for a particular purpose or against infringement of intellectual property rights of a third party) whether express or implied by law, course of dealing, course of performance, usage of trade, or otherwise. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties so this disclaimer may not apply to you.

 

Please see our Terms of Service for more details.

 

24. What are my remedies if a toy is damaged or otherwise defective?

 

Please see Questions #7 (limited right to return initial toys) and #17 (if toy arrives damaged or missing parts) for more information.

 

Except as provided above, you understand and agree that if a toy is damaged or otherwise defective in any manner your sole and exclusive remedy (and our only obligation and liability to you) is for us to use reasonable efforts to replace the toy with one is not defective, promptly and at our expense.

 

You also understand that our Terms of Service contain additional important information regarding your rights and obligations, as well as conditions, limitations and exclusions of our liability that might apply to you. Please see our Terms of Service for more details.

 

25. Do you offer refunds?

 

No. All purchases are final. No refunds will be provided for fees you have already paid, unless otherwise agreed by us in writing. You are responsible for managing your subscription (such as by notifying us of any changes to your billing or shipping address or Payment Account information) and cancelling your subscription if you no longer wish to use it. We encourage you to make note of your monthly subscription renewal date.