Frequently Asked Questions
Lots of changes around here lately—Here are answers to our most commonly asked questions. Don't hesitate to get in touch if your question isn't addressed here.
Can I buy toys from you?
Yes! We have new and pre-loved toys in good and excellent condition. We source the highest quality, non-toxic toys from the best brands in the world. Shop now!
Do you have gift cards?
Yep! Check them out here.
What's pre-loved quality like?
Pre-loved means that a toy may have been a part of our rental program, and spent some time with a family. We ensure all toys are clean, safe, and pass our Fun Factor test before they're shipped.
New - this toy is brand new! In it's original packaging.
Excellent - this is a pre-loved toy that has seen light play. It has been inspected for functionality & meets our highest quality standards. Minimal to light signs of wear.
Good - A pre-loved toy that has seen moderate use & remains in good working condition. Most likely contains signs of wear (small scratches, dings, scuffs from typical play), but no imperfections that impede the toy's functionality.
All of our toys are priced accordingly to their respective condition.
How does toy curation work?
Our Toy Tailor helps you buy just what you need, nothing more. We collect information on your child's interests, motor skills, and age. Take the quiz now!
When can I expect my order?
We process your orders within 1 business day and ship within 5-7 days!
Can you share more about Tiny Earth's mission?
We believe the future of circularity is local. Learn more here.
Do you accept returns?
For pre-loved, all sales are final. For new toys, we're introducing a 30-day return policy. More to come on that!
What happened to your rental program? Do I still have a membership?
We've retired our rental memberships for now—in order to prioritize the future of toy circularity and Tiny Earth! Read more from our Founder & CEO, Rachael here.
Are you a customer who needs help with your account? Head here.
We now exclusively sell toys, so keep us in mind for holidays, birthdays, and baby showers.
Your rental membership is no longer active. However, hopefully, you joined our Toy of the Month Club!
How can I get involved as a Community Manager?
We're thrilled you're interested! You can apply to be a Community Manager here and host a Toy Swap in your local area.
Didn't find what you were looking for?
We have a few real live humans who are here to help—email firstname.lastname@example.org if your question was not addressed above.